FAQ
FAQ HOTEL RYZLINK
Hotel Ryzlink is a boutique hotel in Mikulov, connected to its own winery. It offers peaceful accommodation surrounded by vineyards, Gault&Millau-recognised gastronomy, wellness facilities and wine experiences. It is an ideal destination for couples, families and corporate events.
1. LOCATION, TRANSPORT AND PARKING
How far is Hotel Ryzlink from the centre of Mikulov?
The hotel is approximately 800 metres from the historic centre of Mikulov, about a 10-minute walk. By car, the journey takes approximately 2–3 minutes. As parking in the town centre can be difficult, we recommend exploring it on foot.
Can we walk to the vineyards from the hotel?
Yes. The vineyards are located directly behind the hotel and are freely accessible for pleasant walks and relaxation.
Is there a shop, pharmacy or ATM nearby?
Yes. All essential services can be found in the centre of Mikulov, approximately 800 metres from the hotel (about a 10-minute walk).
How can we get to the hotel from the train or bus station?
The hotel is approximately a 15-minute walk from either station. Upon request, we will be happy to recommend the most convenient route or provide contact details for reliable local taxi services.
Can you book a taxi for us?
Our reception team will be happy to provide contact details for trusted taxi services in Mikulov. Guests are responsible for arranging their own taxi bookings.
Is parking free at the hotel?
Yes, parking for one vehicle per room is free in the designated spaces on the hotel premises. Each additional vehicle is charged at CZK 250 per night.
Is the car park located within the hotel grounds?
Yes, the car park is located within the hotel grounds.
Do you have electric vehicle charging facilities?
There is no charging station at the hotel. However, we will be happy to recommend the nearest public charging station in Mikulov.
2. ACCOMMODATION AND FACILITIES
Does the hotel have a lift?
No, the hotel does not have a lift, as the building has only two above-ground floors. Our staff will be happy to assist guests with their luggage.
Do you have an accessible room?
Yes. We have one accessible room with an adapted bathroom, as well as several ground-floor rooms suitable for guests with reduced mobility.
Are the rooms suitable for families with children?
Yes. Our spacious, two-room Exclusive suites on the ground floor are particularly suitable for families.
Can two adults and three children stay in one room?
No, the maximum room capacity is four people. For a family of five, we recommend booking two neighbouring rooms.
Can we easily access our room with a pushchair?
Yes, ground-floor rooms are easily accessible. If you are staying on the upper floor, we can safely store your pushchair in our bicycle storage area or at reception.
Is there somewhere to store bicycles or pushchairs?
Yes, we have a secure, lockable storage area for bicycles and pushchairs.
Do you provide baby cots and high chairs?
Yes.
Baby cots are provided free of charge for children under two years of age (advance notice is required).
High chairs are available in the restaurant and during breakfast.
Is there a children's playground or play area?
Yes, we have an outdoor children's playground and an indoor play area.
Do you organise children's activities?
No, we do not organise children's entertainment programmes, but we will be happy to recommend suitable activities in the surrounding area.
3. ROOM FACILITIES
Is Wi-Fi available in the rooms?
Yes, Wi-Fi is available free of charge throughout the hotel, including all guest rooms.
Do the rooms have a TV, air conditioning and a minibar?
Yes. All rooms are equipped with a TV, air conditioning and a minibar in the form of a wine cooler.
Is there a kettle in the room?
Yes, a kettle is provided in every room.
Can we borrow a bathrobe, hairdryer or iron?
A hairdryer is provided in every room.
Bathrobes and irons can be borrowed at reception or in the wellness area.
Can you heat up baby food?
Yes, our reception or restaurant staff will be happy to heat up baby food. A microwave is available.
Do you have rooms with separate bedrooms?
Yes, our Exclusive suites offer a two-room layout.
Is it possible to add an extra bed?
Yes, extra beds are available in selected rooms, particularly in the Exclusive and Diamond categories, as well as in Triple rooms.
Do you have rooms with a balcony or vineyard views?
Yes, one of our rooms has a spacious terrace with a beautiful view of Svatý kopeček (Holy Hill).
Is there a coffee machine or minibar in the room?
All rooms have a minibar (wine cooler).
Coffee machines are available in Diamond Royal room and Diamond Royal with terrace.
What is the difference between Diamond and Exclusive rooms?
Diamond – a spacious, open-plan studio room on the first floor.
Exclusive – a suite with separate rooms, ideal for families or longer stays.
4. DINING AND RESTAURANT
Is breakfast included in the room rate?
Yes, breakfast is always included in the accommodation price.
Do you offer dinner or half board?
Yes, half board can be added to your stay and includes a two-course dinner. The price is 495 CZK per person per night.
Do you offer vegetarian or vegan dishes?
Yes, our menu includes both vegetarian and vegan options.
What time are breakfast and dinner served?
Breakfast: daily from 07:00 to 10:00
Dinner: the restaurant serves hot meals until at least 21:00
Can I get breakfast to take away?
Yes, we can prepare a breakfast package upon prior arrangement.
Can you accommodate gluten-free or lactose-free diets?
Yes, we will be happy to accommodate dietary requirements with advance notice.
Can we order a picnic basket?
Yes, a picnic basket for two people can be ordered in advance. It includes local specialities and a bottle of wine.
5. WELLNESS
Is wellness included in the room rate?
Wellness access is not normally included in the room rate. However, it may be included in selected stay packages and special offers. Please check the details of your chosen offer in our booking system.
How can I book a wellness session?
Hotel guests can book a wellness session online or by email through reception.
Can we use the wellness facilities without staying at the hotel?
Yes, our wellness facilities are also open to the public, but advance reservation is always required.
Are towels and bathrobes provided in the wellness area?
Yes, all necessary items are provided directly in the wellness area.
6. WINERY AND EXPERIENCES
How can I book a wine tasting at Vinařství Fučík?
Wine tastings can be booked online or by email.
Are wine tastings open to the public?
Yes, all public wine tastings are open to everyone. Please note that public winery tours and wine tastings are conducted in Czech only.
How much does a wine tasting cost and what does it include?
Wine tastings include either 6 or 12 wine samples. Current prices are available in our online booking system.
Can we purchase wine to take home?
Yes, wines are available at reception, which also serves as the wine shop for our winery.
Do you organise winery tours?
Yes, we offer both public and group winery tours, which can be booked by email or online.
Can you recommend trips and activities in the surrounding area?
Yes, maps and recommendations for walking and cycling trips are available at reception.
7. CORPORATE EVENTS
Do you organise corporate training sessions and team-building events?
Yes, we offer two meeting rooms (conference rooms), accommodation, catering and accompanying activities.
Contact: eventy@hotelryzlink.cz
Do you have a meeting room with technical equipment?
Yes, our meeting room is equipped with a TV, Wi-Fi or a projector.
Do you provide coffee breaks or catering?
Yes, we can arrange customised catering, including local specialities.
Can you prepare a customised offer for our company?
Yes, our Event Manager will be happy to prepare a tailored offer for your event.
Contact: eventy@hotelryzlink.cz
Can we pay by invoice?
Yes, by prior arrangement and following payment of the proforma invoice.
8. RESERVATIONS AND PAYMENTS
How can I check room availability?
Current room availability can be checked through our online booking system.
Can I make a reservation by phone?
Individual reservations are accepted online only.
Until when can I change or cancel my reservation?
This depends on the conditions of your reservation. In most cases, cancellation is free of charge up to 7 days before arrival.
Do you accept Edenred or Sodexo benefits?
No, we do not accept these types of vouchers.
Can I pay for my stay through a company or using FKSP funds?
Yes, we offer company invoicing and payments through FKSP (the Czech Cultural and Social Needs Fund). Please contact reception for details.
9. ARRIVAL, DEPARTURE AND RECEPTION
What are the check-in and check-out times?
Check-in: from 15:00
Check-out: until 11:00
Do you offer early check-in?
Yes, early check-in is possible by prior arrangement, subject to room availability. It cannot be guaranteed in advance. A fee of 300 CZK per started hour applies before the standard check-in time of 15:00.
Is late check-out possible?
Yes, late check-out is possible by prior arrangement, subject to room availability. A fee of 300 CZK per started hour applies after the standard check-out time of 11:00.
Is late check-in possible?
Yes, by prior arrangement.
How does self check-in work for late-night arrivals?
We will send you a code for the key box and simple instructions in advance.
Can I store my luggage before check-in or after check-out?
Yes, luggage storage is available free of charge at reception.
What are the reception opening hours?
Reception is open daily from 08:00 to 20:00.