Terms and Conditions
GENERAL TERMS AND CONDITIONS - RYZLINK HOTEL
Hotel Ryzlink
Introductory Provisions
These General Terms and Conditions (hereinafter referred to as the “GTC”) govern the relationship between Vinařství Fučík, s.r.o., Company ID No.: 01568060, with its registered office at Purkyňova 74/2, 110 00 Prague 1, Czech Republic, and its operating premises at Zlámalova 1809/2, 692 01 Mikulov, Czech Republic (hereinafter referred to as the “Operator”), and any individual or legal entity receiving accommodation or other services (hereinafter referred to as the “Guest”) at Hotel Ryzlink (hereinafter referred to as the “Hotel”).
These GTC form an integral part of the accommodation agreement. They also apply, as appropriate, to other services provided by the Hotel, particularly wine tastings.
Our aim is to make every stay – from booking to departure – simple, fair, and enjoyable. We apply the same approach to these terms and conditions.
Reservations and Formation of the Agreement
Guests may book accommodation:
through the online booking system
by email
in person at the reception desk
The accommodation agreement is concluded when the Operator confirms the reservation or when the accommodation price or deposit is paid. Upon conclusion of the agreement, the Operator undertakes to provide the agreed services, and the Guest is entitled to receive these services and is obliged to pay the agreed price.
By making a reservation, the Guest confirms that they have read and agree to these GTC and the Hotel's Accommodation Rules.
Check-in and Stay
Upon arrival, Guests must present a valid identification document.
After registration, Guests will be accommodated and informed about the Hotel's operation.
Guests are required to comply with the Hotel's Accommodation Rules.
Prices and Payment Terms
Accommodation prices are determined by the current rates displayed in the booking system.
The Operator may require:
an accommodation deposit
full payment of the accommodation price in advance
For reservations made by email, the Operator is entitled to request a deposit for the booked services. If the Guest fails to pay the deposit as required, the Operator reserves the right to cancel the reservation by sending written notification to the Guest's email address.
Unless otherwise agreed, the Guest must pay the accommodation price no later than upon check-out.
In the event that the Guest terminates or interrupts their stay early, the Guest remains obliged to pay the full agreed accommodation price.
All amounts payable are stated in Czech koruna (CZK). Currency exchange rates are based on the Czech National Bank's exchange rate list applicable on the relevant day (foreign currency cash buying rate). For payments made by card, the exchange rate may vary depending on the rate applied by the card-issuing bank.
Cancellation Policy
If the Guest cancels an accommodation reservation, cancellation fees may apply. These fees are calculated based on the price of the cancelled accommodation, including VAT, as follows:
Individual Reservations:
7 or more days before the scheduled arrival date – free of charge.
Less than 7 days before the scheduled arrival date, or in the event of a no-show – a cancellation fee of 100% of the total agreed accommodation price (including all booked nights).
Group Reservations (3 or more rooms):
More than 60 days before the scheduled arrival date – free of charge.
Between 60 and 30 days before the scheduled arrival date – a cancellation fee of 50% of the total agreed accommodation price (including all booked nights).
Less than 30 days before the scheduled arrival date, or in the event of a no-show – a cancellation fee of 100% of the total agreed accommodation price (including all booked nights).
The Operator is entitled to offset cancellation fees against any deposit already paid. If no deposit has been paid, or if the deposit does not cover the full cancellation fee, the Guest is obliged to pay the outstanding amount based on a payment document issued by the Operator.
Changes and Cancellations by the Operator
The Operator reserves the right to modify or cancel a reservation due to force majeure, operational or technical issues, or other serious circumstances.
In such cases, the Operator will offer the Guest:
an alternative date, or
a refund of the amount already paid
Guest Rights and Obligations
Guests are required to:
comply with the Hotel's Accommodation Rules
behave considerately towards other Guests
follow instructions given by Hotel staff
The Operator reserves the right to:
refuse accommodation to Guests under the influence of alcohol or other substances
terminate a stay without compensation in the event of a breach of the Accommodation Rules
The Operator is entitled to claim compensation for damage resulting from soiling, damaging, or destroying a room or its furnishings. The value of individual items of room equipment is specified in a written document available at the reception desk.
Liability for Damage
The Guest is liable for damage caused to Hotel property and is obliged to compensate the Operator accordingly.
The Operator is liable for damage to the extent prescribed by applicable law.
Complaints
Guests must report any deficiencies without undue delay during their stay so that corrective action can be taken. Complaints submitted at a later date may not be accepted.
Withdrawal from the Agreement
The Guest acknowledges that, for accommodation services provided on specific dates, the statutory 14-day right of withdrawal does not apply pursuant to Section 1837(j) of the Czech Civil Code.
Personal Data Protection
The processing of personal data is governed by a separate Privacy Policy available on the Operator's website.
Alternative Dispute Resolution
In the event of a dispute, Guests acting as consumers have the right to seek alternative dispute resolution through:
Czech Trade Inspection Authority (Česká obchodní inspekce)
Final Provisions
These GTC are governed by the laws of the Czech Republic. Where the contractual relationship includes an international (foreign) element, the parties agree that Czech law shall apply.
Information contained in the Operator's promotional materials is for informational purposes only and does not affect the content of the agreement concluded between the Operator and the Guest.
The Operator reserves the right to reasonably amend these GTC. The current version is always published on the Hotel's website. These GTC become valid and effective on the date of their publication.
Hotel Ryzlink